Terms of Service

1. The service

firsthello is a personal cold-email desk: you manage prospects, drafts, campaigns, and follow-ups, and send from your own Gmail after review (unless you explicitly enable campaign paths that send later batches inside limits you configure). The product tracks sends, replies, and bounces for threads it started. It does not track email opens and does not rewrite links for tracking.

Optional features (AI assistant, reply labelling, web research, Startup Outreach, voice, reply digests) only work when the operator has configured the matching providers. Dry-run mode may be enabled on a deployment so sends are simulated and nothing leaves Gmail.

2. Accounts and Gmail

• You sign in with Google. Access may be limited to addresses on an allow-list configured by the operator.
• Each Gmail address is a separate workspace. Do not share your signed-in browser session.
• You must have the right to use the Google account and Gmail mailbox you connect.
• You can disconnect Gmail (tokens removed) or sign out (session cleared). Disconnect keeps workspace data for that address unless deleted by request or by the operator.
• Google's terms and Gmail policies also apply to your use of Google services through firsthello.

3. Acceptable use

You agree not to use firsthello to:

• Send unlawful, deceptive, harassing, or fraudulent email
• Violate anti-spam, privacy, or marketing laws that apply to you or your recipients
• Probe, abuse, or overload the service, or attempt to access another user's workspace
• Upload malware or use the product to distribute it
• Misrepresent the AI as a human where that would be misleading in context, or use research tools to scrape or access systems in ways those sites forbid

You must be at least 18 years old and able to form a binding contract to use firsthello.

4. Anti-spam and your responsibilities

• Honour opt-outs and suppressions. The product blocks sends to suppressed addresses.
• An optional setting can require an opt-out line on agent-written drafts; it is off by default and does not replace legal requirements (for example a physical postal address under US CAN-SPAM when that law applies).
• Where the law requires a physical postal address in commercial email (for example US CAN-SPAM), add your own to your sign-off; the product does not add one automatically.
• Campaigns can pause on reply, bounce, opt-out, errors, or daily-limit breach; you remain responsible for volume and targeting.
• Do not use firsthello for bulk unsolicited email that recipients cannot reasonably expect or that violates Google's bulk sender / spam rules.

5. AI and research features

AI output can be wrong, incomplete, or inappropriate. You must review drafts before sending (except where you have knowingly enabled automated campaign sending within the product's rules). Research features use public web results and third-party search/crawl providers; they are not a guarantee of accuracy, completeness, or permission to contact someone.

Do not rely on the assistant for legal, medical, or financial advice. Provider outages may disable AI features without affecting basic Gmail connect / manual draft workflows (when those still function).

6. Your content and privacy

You retain rights to content you enter. You grant the operator a limited right to host and process that content solely to provide the service (including optional AI and research calls you trigger or that run as part of configured sync/agent behaviour). Details are in the Privacy Policy.

You must only upload personal data you have a lawful basis to process (for example prospect emails and notes). Shared Startup Outreach data is public-signal data shared across users of a deployment; do not treat it as private to your mailbox.

7. Availability and limitations

• The service depends on Google APIs, your network, and optional third-party keys. Outages or Google token expiry (especially while an OAuth app remains in Testing) can interrupt sync or sending.
• Attachment size and blocked file types follow Gmail constraints enforced by the app.
• Background jobs (scheduled sends, follow-ups, sync, digests) require the backend to be running.
• No uptime SLA is offered unless separately agreed in writing.
• Features may change as the product develops. This document describes current behaviour, not a promise of future features.

8. Suspension and closure

The operator may suspend or terminate access for abuse, legal risk, non-payment (if fees apply), or operational need. firsthello is free to use today. If fees are introduced, they will be announced in advance and you will not be charged without agreeing first.

You may stop using the service at any time (sign out / disconnect). For deletion of stored workspace data, see the Privacy Policy and email hello@updates.firsthello.world.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND TO THE EXTENT PERMITTED BY LAW—INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that email will be delivered, that AI labels or drafts will be correct, or that research results will be accurate.

To the extent permitted by law, the operator is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. The operator's total liability for all claims relating to the service is limited to the greater of the amount you paid for the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold the operator harmless from claims, losses, and costs (including reasonable legal fees) arising from emails you send, data you upload, or your breach of these terms or applicable law.

10. Contact

Questions about these terms: hello@updates.firsthello.world.

Related: Privacy Policy.

If these terms conflict with a separately signed written agreement covering your use of firsthello, that agreement controls for the conflicting subject.